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International Introductory Award in Customer Service
International House Dubai
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Course Summary
- Type: Dipl.
- Location: Dubai
- Duration: 1 Day
- Deadline: Ongoing
Course Description
Designed to provide an introduction to the key principles of business operations, these knowledge based qualifications give students an insight into industry business.
Employers, employees and even future employees can benefit from development opportunities created to meet the industry’s needs. What’s more, the qualifications are available locally to make them easily accessible.
During the programme learners will cover:
• an introduction to customer service
• effective communications
• presenting a positive professional image
• handling customer complaints.
The qualification reinforces the importance of customer service in business and encourages learners to discuss both individual and organizational customer service needs and expectations.
